Licensing Information

SHARE NZ Services Limited (FSP683711) trading as SHARE holds a licence issued by the Financial Markets Authority to provide financial advice. The following companies also trade as SHARE and are authorised under that licence to provide financial advice.

If you wish to view SHARE's registration and licence, please go to the Financial Service Providers Register https://fsp-register.companiesoffice.govt.nz and search our company Financial Service Provider (FSP) number FSP683711. As a licensed Financial Advice Provider, SHARE has standard conditions to our licence. There are no conditions specific to SHARE nor limitations or restrictions on the advice that may be given.

Nature and Scope of our Financial Advice Service

SHARE provides advice about mortgages, life & health insurance, fire & general insurance and investments (including KiwiSaver). Our financial advisers provide financial advice in relation to these financial advice products.

In addition, Morgan Steel Financial Services Limited t/a SHARE provides a Discretionary Investment Management Service (DIMS).

We only provide financial advice about product from certain providers:

• For mortgages, we work with 29 lenders (AIA Homeloans, ANZ, Apricity, ASAP Finance, ASB, Avanti Finance, Bank of China, Basecorp Finance, BNZ, Challenger NZ, Clevermoney, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, KiwiBank, Liberty Finance, Lock Finance, Unity Money, Peppermoney, Pallas Capital, Plus Finance, Prospa, Resimac, SBS Bank, Simplify, Southern Cross Partners, The Cooperative Bank, Westpac).
• For life insurance, we work with 7 companies (AIA, Asteron Life, Chubb Life, Fidelity Life, Partners Life, PPS Mutual, Resolution Life).
• For health insurance, we work with 6 providers (AIA, Accuro, nib, Partners Life, Southern Cross, Unimed).
• For fire & general insurance, we work with 2 providers (AON, Vero).
• For Investments and KiwiSaver, we work with 14 providers (AIA, AMP Wealth, ANZ Investments, Booster, Consilium, Generate, Fisher Funds Management, Investnow, Lifetime Investments, Milford Asset Management, NZ Funds, Nikko Asset Management, Pathfinder KiwiSaver, Select Wealth Management).

Not all of SHARE's financial advisers will be able to provide advice in relation to all of these financial advice products or from all of these providers. For more information about the financial advice products that each adviser can provide and from which providers, please see our section in Find My Adviser.

Fees or Expenses

SHARE does not charge fees, expenses or any other amount for the financial advice provided to clients unless these are agreed in advance with the client such as, for example, in the particular circumstances set out below.

SHARE may charge a fee for the financial advice provided to a client where a client repays or refinances a mortgage or cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.

Conflicts of Interest and Incentives

SHARE and our financial advisers receive commissions from the providers on whose products we give financial advice (the lenders, insurers, investment providers and KiwiSaver providers). If you decide to take out a mortgage, insurance, investments, or to take our KiwiSaver advice, the provider will pay a commission to SHARE and to your financial adviser. The amount of commission is based on the amount of the mortgage, insurance premium, amount invested or the KiwiSaver balance.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

Most of SHARE's advisers have a financial interest in the business of SHARE as a shareholder of SHARE NZ Services Limited. Any issue of shares, payment of dividends or other distributions to shareholders by SHARE NZ Services Limited has no effect on the service provided.

To ensure that our financial advisers prioritise your interests above their own, we operate a comprehensive and robust framework of policies and procedures and follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances. Our financial advisers undergo an annual compliance review and receive training about SHARE's policies and procedures including managing conflicts of interest. We maintain and monitor registers of conflicts of interests, and the gifts and incentives we receive.

Complaints and Dispute Resolutions

If you are not satisfied with the service you have received from SHARE please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly.

Please contact your adviser directly in the first instance and you may contact us to make a complaint by telephone or in writing and preferably by email at admin@sharenz.com.

The complaint process involves a comprehensive investigation of the matters you've raised. In the first instance, we will address your concerns directly with the Adviser involved.

We aim to respond within 10 working days from the date of receipt. If, for any reason, we are unable to meet this timeframe, we will notify you within the 10-day period to advise that more time is required to consider your complaint. We will also provide an estimated timeframe for our response.

If, after our process is complete, you feel that your complaint has not been resolved to your satisfaction, you have the option to escalate your concerns to an independent dispute resolution service. You may contact Financial Services Complaints Limited (FSCL). This is a free service available to you. Their contact details are as follows:

Financial Services Complaints Ltd (FSCL)
Level 4, 101 Lambton Quay
Wellington 6011
0800 347 257
info@fscl.org.nz
complaints@fscl.org.nz
https://www.fscl.org.nz

You must bring your complaint to FSCL within 3 months of receiving our decision letter, if you do not raise the complaint with FSCL within 3 months of the decision letter, FSCL will not be able to investigate your complaint.

You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website at https://www.fma.govt.nz. The FMA can also be contacted at: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140 or by phone 04 472 9830.

SHARE's Duties to you

SHARE, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
• Exercise care, diligence, and skill in providing you with advice.
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) and;
• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we ought to and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Us

SHARE NZ Services Limited (FSP683711) trading as SHARE is the Financial Advice Provider.

You can contact us by Phone or Email

Physical Address:
Level 2, 132 Hurstmere Road
Takapuna
Auckland

Mailing Address:
PO Box 33 741
Takapuna
Auckland 0740